Shipments and Returns

Shipping of your package

Packages are generally dispatched within 2 working days after receipt of payment. Orders placed on weekends are prepared at the beginning of the week. Packages are shipped via Colissimo (La Poste) with tracking and drop-off without signature. You are delivered at home in 48 hours (working days) from the time the parcel is taken in charge by La Poste (the day after the deposit of the parcel).

For practical reasons, it is recommended to indicate your telephone number to facilitate the delivery by La Poste.

Products can also be picked up directly at the Pechavy Energie Bois head office : Z.I du Treil - 612 Av. du Brulhois - 47520 Le Passage.

The shipping costs are fixed :

Colissimo without signature* :

-         Zone 1 : Belgium-Luxembourg-Germany- Netherlands : 13.90€

-         Zone 3 : Sweden Switzerland Denmark HO PL CZ Slov. Slovenia Baltic States : 19.50€

-         France : 9.20€

Colissimo Pick-up point* :

-         Zone 1 : Belgium-Luxembourg-Germany- Netherlands : 13.90€

-         Zone 2 : UK, Austria, Spain, Ireland, Italy, Portugal : 17.50€

-         Zone 3 : Sweden Switzerland Denmark HO PL CZ Slov. Slovenia Baltic States : 19.50€

-         Zone 4 : Spain, BU, CH, CR, FI, GR, IS, Malta, NO, RO : 22.00 €

-         France : 7.55€

Colissimo Domicile with signature* :

-         Zone 1 : Belgium-Luxembourg-Germany- Netherlands : 14,50€

-         Zone 2 : UK, Austria, Spain, Ireland, Italy, Portugal : 18.00€

-         Zone 3 : Sweden Switzerland Denmark HO PL CZ Slov. Slovenia Baltic States : 20.00€

-         Zone 4 : Spain, BU, CH, CR, FI, GR, IS, Malta, NO, RO : 22.50€

*These fees may vary if the weight of the product exceeds 2kg

The fees are free for a basket totaling 120€ minimum, in european union.

The fees are free for a basket totaling 70€ minimum, in metropolitan France.

The dimensions of the boxes are appropriate and your items are properly protected.

Returns

In case of error of delivery or exchange, the product to be exchanged or refunded will have to be returned to the salesman as a whole and in its packing of origin, in Colissimo Recommandé, at the following address ZI LE TREIL 612 Av. du Brulhois, 47520 LE PASSAGE D'AGEN.

The return costs are at the charge of the buyer.

For more information on the terms of delivery, return or refund, please refer to our General Conditions of Sale.